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Fynbos Tasting

Cape Town

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Terms and Conditions

CANCELLATIONS
Cape Town Fynbos Experience is a business in the tourism industry that provides botanical activities .
There will be no refunds in the event of a no-show by guest on the activity date if the booking is prepaid.
In the event of an amendment not received 3 days prior to activity booked, the guest will still be responsible for the full cost for the total number of guests originally confirmed.
Management reserves the right to cancel any activity due to unforeseen circumstances.
In the event of a cancellation by Cape Town Fynbos Experience Management, a full refund will be given on the amount paid (or refunded to booking agent).
DELIVERY POLICY
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of e-mail.

CHILD POLICY
Minimum age is 14 years.
Standard adult rates apply.
Adult supervision is required for persons 15 years and younger.
GENERAL
Management reserves the right to amend/cancel/add terms & conditions without notice.
All terms & conditions are subject to South African Law & Jurisdiction.
CANCELLATION POLICY
30 days cancellation before arrival 100% refund
29 – 15 days cancellation before arrival 75% refund
14 – 4 days cancellation before arrival 50% refund
3 days-24 hrs cancellation before arrival 0% refund
If events are cancelled by Cape Town Fynbos Experience due to unforeseen circumstances then Cape Town Fynbos Experience will refund the client in full within 30 days.

Terms & conditions
Detailed description of goods and/or services Cape Town Fynbos Experience is a business in the activity industry.
Customer Privacy policy
Cape Town Fynbos Experience shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .
Payment options accepted
Payment may be made via Visa and MasterCard.
Card acquiring and security
Card transactions will be acquired for Cape Town Fynbos Experience via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Cape Town Fynbos Experience separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility
Cape Town Fynbos Experience takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and Cape Town Fynbos Experience chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation
Cape Town Fynbos Experience may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Cape Town Fynbos Experience (private company) based in South Africa trading as
Cape Town Fynbos Experience and with registration number 2006/088596/23.
Contact details
Company Physical Address: Visitors Centre, Company's Garden, 19 Queen Victoria Street, Cape Town.
Email: info@capetownfynbosexperience.com
Telephone: 084 447 3353



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